00:30 - Context and specifics are super important. CONTEXT. SPECIFICITY.  

01:20 - How I "recorded" my experiences and learned from them in great detail

04:10 - The 3 most important parts of ACTIVE LISTENING

07:30 - The basis of body language is openness vs closed off

09:00 - How to turn superficial conversation into INTERESTING conversation  

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Related Articles/Videos:

An article going more in-depth about active listening -  https://www.girlschase.com/content/tactics-tuesdays-listen-women-better-active-listening

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